monogodo

I get in a job this morning that has incomplete instructions. So I call the customer to find out what he wants.


JC: Ladies shoes, JC speaking.
me: May I speak with ER please?
JC: E's on vacation, can I take a message?
me: this is monogodo in the copy center, I'm calling about the job he submitted. I have some questions about it. There isn't a quantity or a paper type listed on the order, do you know how many are needed?
JC: No, I don't know. I suggest you call KO.

So I call KO.

KO: Creative Media, K speaking
me: This is monogodo, I have an order here for ER that I have questions about, and he's on vacation and JC knows nothing about it.
KO: Uhh, you should call the other person in his office, JC. She should know about it.
me: I spoke with JC. She doesn't know about it. She suggested I call you.
KO: Let me check with AD, she was helping ER with it yesterday.
(covers phone and shouts to AD about job)
KO: She knows about it, I'll transfer you.
AD: What's up?
me: This order for ER is incomplete, there's no quantity or paper type.
AD: I wrote them on there yesterday.
me: No, the page is blank. I can show you if you'd like.
AD: Wait, which job are you talking about? The print job or the copy job?
me: The copy job.
AD: Oh. He wants one copy on 80# laminated and 3HD. It was his first time filling out the form, I helped him. Do you also need the expense center number?
me: Thank you, no, we have that.

Through this whole interaction, JC, KO & AD were rather rude and short with me, as if I should have been able to read their minds. Considering how long AD has worked for this company, she should know how to fill out a job ticket so that I can run it w/o having to call her.

I just now had a call from someone else in Creative Media: RR. Our conversation went like this:

RR: How's that job I sent down coming?
me: The machine is down, the tech is here working on it. As soon as it comes back up, your job is the first in line to be run.
RR: And when might that be?
me: I don't know. He thought he had it fixed, but it's still doing it. He's trying to figure out what is causing it.
RR: This customer really needs this job. He would like it either tonight or tomorrow morning. If you can't get it going in the next hour, I'd suggest you send it out to your other store.
me: I'll take care of it. We'll get it done.

He's always condescending when he talks to me, as if he thinks he's better than me. He's a moron. We can tell him that something doesn't work the way he sent it to print, that he'll need to do something specific to it to get it to work, and he'll disregard us and send it the wrong way again. Maybe he just doesn't understand that I've got over 12 years experience in this industry, and I know whereof I speak.