"Can you turn a screwdriver?"
So I placed a service call on the 8500 this afternoon. I listed myself as the contact person and gave the operator the fault code and asked that the call be placed as "urgent." So the tech called and asked for Elias. Elias talked to him for a minute, then put him on hold and told me to talk to the tech, that he's got to go deal with a customer. I picked up the line, and the tech said he's holding for Elias. I explained that I was the one who called in the machine, and know what's going on with it. He said that Elias knows how to fix it, to get Elias. I informed him that Elias had gone to help a customer, that I'll have to fix it. He then asked if I know how to turn a screwdriver. I about smacked him upside the head through the phone line. I said, "yes," but I should have played dumb and said, "what's a screwdriver?" He then started to tell me how to fix it, but interrupted himself to say that Elias knows how to do it. I told him that Elias wasn't here, that he needed to explain to me how to do it. As I was moving the phone to reach the part of the copier I needed to get at, it came unplugged. I pluged it back in, and he was still there. When I asked if he was still there, he said, "What the hell was that?!" I explained that the phone came unplugged. He finished telling me how to fix it, and said he'll call back in 10 minutes to see if it works. I've got half a mind to tell him I'm having trouble finding the parts he's talking about. This is the same tech that didn't fix the machine, said he did, and as he was leaving to fix another machine downtown told us that he'd call back to make sure it was running. When we paged him to say that it was still down, he never responded. Then, when we finally reached him, he said that he was no longer downtown, that he wouldn't be back until the next day. We called his supervisor on him. What a jackass.
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