Just tell me the truth, I'll be much happier.
Wednesday morning the phone rang at work. It was a customer wanting to know how late she could bring us a job and still get it back by noon on Friday. I asked for the specifics, and she said she had two 10-page originals and she needed "about" 40 color copies of each, bound. I told her that if she could get them to us by the end of the day, we'd be able to get them back to her by Friday, noon.
Around 5pm, she called back, wanting to know if she brought them down in the morning, if she could still get them in time. I told her that I couldn't guarantee it. She then said she could get one to us in 30 minutes or so, and the other in the morning, and would 9:30 be ok? I told her that we'd do our best, and reiterated that the sooner she gets the jobs to us, the sooner we can get to them and complete them.
At 5:30 she brought down the first job. It was 10 pages, like she said, but she wanted 50 sets, not "about 40." I had to help her fill out the extremely easy job ticket. On her way out, she said she'd be down by 9:30 the next morning.
9:30 am comes and goes without a visit from her. Finally, around 10:15 am, she arrives with 4 more jobs. Two were no big deal (1-page each, 60 color copies each). The third wasn't that bad, either (4-pages, 60 color copies, collated). The 4th was a 20-page original, and she wanted 45 color copies, bound.
What started as 800 color copies ended up being 1760 color copies. I know I shouldn't complain (especially considering we charge 75ยข per color copy), but we're extremely busy. It's the end of the Nameless Merchant's fiscal year, so everyone is trying to get their jobs in and billed. When we only have one color copier and two b/w copiers, it makes for slow going.
Speaking of jackass customers, the design department submitted a file to print a proof last week for a customer in the other building. I printed out two, trimmed one to the crops, left the other as-is, and had them delivered to him. He told us to slide it under his locked office door, since he was going to be gone for the weekend.
He called me Tuesday afternoon, wondering where his job was. I told him we were waiting for him to sign off on the proof. He told me he called E on Monday and told him it was good to go. I said that we could get it run for him later that afternoon, I just needed a quantity. He sighed and told me 50, and that he'd already told E that information the previous day. I told him that the information hadn't been related to me. He responded, "AHA!" in an extremely sarcastic tone. I again replied that we'd get it done and deliver it on the 3:30 delivery run.
I quickly ran it and cut it to size. Then I realized that we never received a job ticket with instructions or an expense center number for billing purposes. So I emailed him and told him that we needed that number. I finally called him around 3pm and left a voicemail letting him know that his order was complete, but that we needed his expense number in order to deliver it to him. He called back w/in 5 minutes.
It irritated me that he got all pissy because E didn't tell me that he'd called, yet he didn't follow procedure himself when he submitted the order in the first place.
Bastard.
Around 5pm, she called back, wanting to know if she brought them down in the morning, if she could still get them in time. I told her that I couldn't guarantee it. She then said she could get one to us in 30 minutes or so, and the other in the morning, and would 9:30 be ok? I told her that we'd do our best, and reiterated that the sooner she gets the jobs to us, the sooner we can get to them and complete them.
At 5:30 she brought down the first job. It was 10 pages, like she said, but she wanted 50 sets, not "about 40." I had to help her fill out the extremely easy job ticket. On her way out, she said she'd be down by 9:30 the next morning.
9:30 am comes and goes without a visit from her. Finally, around 10:15 am, she arrives with 4 more jobs. Two were no big deal (1-page each, 60 color copies each). The third wasn't that bad, either (4-pages, 60 color copies, collated). The 4th was a 20-page original, and she wanted 45 color copies, bound.
What started as 800 color copies ended up being 1760 color copies. I know I shouldn't complain (especially considering we charge 75ยข per color copy), but we're extremely busy. It's the end of the Nameless Merchant's fiscal year, so everyone is trying to get their jobs in and billed. When we only have one color copier and two b/w copiers, it makes for slow going.
Speaking of jackass customers, the design department submitted a file to print a proof last week for a customer in the other building. I printed out two, trimmed one to the crops, left the other as-is, and had them delivered to him. He told us to slide it under his locked office door, since he was going to be gone for the weekend.
He called me Tuesday afternoon, wondering where his job was. I told him we were waiting for him to sign off on the proof. He told me he called E on Monday and told him it was good to go. I said that we could get it run for him later that afternoon, I just needed a quantity. He sighed and told me 50, and that he'd already told E that information the previous day. I told him that the information hadn't been related to me. He responded, "AHA!" in an extremely sarcastic tone. I again replied that we'd get it done and deliver it on the 3:30 delivery run.
I quickly ran it and cut it to size. Then I realized that we never received a job ticket with instructions or an expense center number for billing purposes. So I emailed him and told him that we needed that number. I finally called him around 3pm and left a voicemail letting him know that his order was complete, but that we needed his expense number in order to deliver it to him. He called back w/in 5 minutes.
It irritated me that he got all pissy because E didn't tell me that he'd called, yet he didn't follow procedure himself when he submitted the order in the first place.
Bastard.
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